Terms & Conditions

Responsibility

Myanmar Natural Wonder Travels & Tours Co,Ltd. acts as an agent for the person or companies providing accommodation, transport and other services, hereinafter called “ SERVICE PROVIDERS”. Therefore Myanmar Natural Wonder Travels & Tours Co, Ltd. is not responsible for any loss, accidents, injury to health and other personal damage, in case of death, personal losses, delays, breakdown of conveyances, labour disputes, acts of war and civil war. Additional expenses caused by Acts of God, stormy weather or others (as mentioned above) must be born by the tourists. No rain cheques or compensation will be given for non-attendance, rain or cancelled activities. Meals not taken are not refundable. Myanmar Natural Wonder Travels & Tours Co, Ltd. reserves the right to alter the program if necessary due to reasons beyond our control or in the interest of our clients. In this case Myanmar Natural Wonder Travels & Tours Co., Ltd.will undertake to offer sufficient and satisfactory alternatives. Bookings made to Myanmar Natural Wonder Travels & Tours Co., Ltd. implies that you agree to the above mentioned conditions.

Tour Guides

Myanmar Natural Wonder travel agency will normally assign an English speaking guide for clients. (1) Accompanying English Speaking Guides For our fully Escorted Tours we select a guide from Yangon to stay with you throughout your entire stay in Myanmar. Clients with special interests should let us know. Accompanying guides are also recommended for (a) large groups - especially those travelling without a tour leader (b) elderly or physically challenged clients who may need special attention when travelling between destinations (c) special interest groups whose guide needs expertise in specific subjects such as archeology, art and history, fauna and flora, etc. Qualified guides speaking other foreign languages including French, Japanese, Italian, Spanish, German and Mandarin are only available as accompanying guides. Special guide fees will apply. Please enquire when booking. (2) Local Station English Speaking Guides A local guide will speak English and will meet the client in each new destination (Yangon, Bagan, Mandalay, etc.). These guides have grown up in their native towns and offer the clients a chance to spend time with a local native. Also this reduces the tour cost to the client. All Myanmar Natural Wonder Co,Ltd tour Guides are fully licensed, well trained and eager to please our clients. Whenever possible our guides will always try to include special local ceremonies, festivals or events which may coincide with your visit.

Tour Price

Clients should remember when booking that additional costs and expenses such as international airfares, airport taxes, cost of visas, excess baggage charges, personal or baggage insurance and any item of apersonal nature are normally not included in our price quoted.

Tour Programs

Since our tour programs are pre-arranged, no changes or modifications can be made after arrivals in Myanmar. While every attempt will be made to keep to stipulated itineraries, Myanmar Natural Wonder reserves the right to re-arrange the order of tour programs; to cancel or to substitute elements of any plan without notice should local conditions require such changes.

Accommodation and Meals

Please note that Myanmar Natural Wonder reserves the right to substitute a hotel or restaurant of similar standard should the situation require it. Please also note that first-class international accommodation may not available in some Myanmar destinations. When travelling to the more remote areas of Myanmar we will always arrange the best accommodation available in each location.

Transport & Vehicles

We do try to keep in excellent condition. However, in remote areas air-conditioned vehicles may not always be available and the quality of the roads vary throughout Myanmar. We will always use the best standard vehicle available.

Booking:

You may send your booking request by filling up our booking form or dispatch to us Informally in writing. To do the reservation for your trip we need following information from you:

  • Arrival and departure day with flight numbers and flight times
  • Number of persons
  • Full names
  • Nationality
  • Passport numbers
  • Desired hotel category
  • Double room / two-bed room / single room
  • Guide / desired language

Confirmation

After we received your booking request, we will do all necessary reservations and send you the up-dated booking status within 2days. As soon as all hotels and domestic flights confirmed in written we will send you our invoice.

Cancellation Fees & Refunds

Myanmar Natural Wonder Travels & Tours understands that cancellations are a part of the travel business, so we try to be as flexible as with our policy. Company operation and communication cost and direct charges which may be levied by our local providers such as hotel, airlines, etc. We will normally be charged to the client. We will always try to minimize any cancellation fees to all our clients. We do recommend that our clients carry adequate travel insurance which cover costs in case a cancellation charge is required. During high season travel times and for certain size groups there may be special cancellation fees so please inquier when booking. After commencement of travel no refund either in full or in part, will be given for unused services include in the program unless it is directly caused by Myanmar Natural Wonder Travels & Tours. The following cancellation policy will apply in addition to any other fees charged by relevant hotel or other supplier as follows : -

  • 45 days prior to arrival 25 % of the tour rate will be applied
  • 44 to 30 days prior to arrival 50% of the tour rate will be applied
  • 29 to 15 days of prior to arrival 75% of the tour rate will be applied
  • 14 days or less prior to arrival 100% of the tour rate will be applied

Note! The above calculation does not cover international airfare. In Myanmar, the cancellation policy of most hotels are twenty one ( 21 ) days notice for group travels and seven ( 7 ) days noticefor individual travels. Strict cancellation and deposit policies apply for bookings of river cruises, beach hotels and some small and beautiful boutique hotels. So the action of cancellation charges will occur according to the hotel cancellation policy.

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